Technical Health Check

In order to provide you with the best support service possible, SBS has established a Technical Health Check. Incorporating rigorous processes and procedures, it involves one of our consultants undertaking an analysis of the technical aspects of your systems/applications and the day-to-day operations of your users. Typically the Technical Health Check looks at:

  • current configuration (hardware/software)
  • identifying the key business requirements that the system supports
  • how your systems have been designed and architected
  • the quality of the coding and the comments
  • the user interface
  • user perceptions
  • any shortcomings of the system / business processes
  • the integrity of the database
  • performance issues
  • network issues
  • server configuration
  • memory management
  • backup strategies, disaster recovery and security
  • the state of the system documentation
  • Recommendations for the future Current configuration (hardware/software)

As well as analysing and documenting the current state of your systems/applications, our consultant can report any immediate problems and make appropriate recommendations. This insight also provides our consultant with vital information about technical aspects and how the systems/applications are actually used. Armed with this knowledge the consultant is then be in a much better position to provide you with the most efficient support service possible. (This knowledge will also be shared with a second consultant to ensure continuity of support at all times).

MOSS 2007 support

An application such as Microsoft Office SharePoint Server (MOSS) 2007 poses different challenges in technical terms and so requires a different approach. The key areas that a Technical Health Check for this application would focus on include:

  • identifying the key business requirements that the system supports
  • the Infrastructure
  • governance
  • compliance and security policies
  • information architecture and business classification scheme
  • business processes/workflows
  • content sources
  • reporting
  • analysing integration with other applications
  • search topology
  • data protection, recovery and availability
  • user perceptions
  • analysis of user interface, especially focusing on branding, template and form usage
  • recommendations