Retail

SharePoint – enabling staff to focus on customers

Paperwork…administration…both put an increasing burden on retail organisations, whose staff should ideally be spending more time focusing on customers.

Now they can – with Microsoft Office SharePoint Server (MOSS) 2007, a powerful yet easy to use Enterprise Content Management solution that significantly reduces paperwork and administration tasks, whilst enhancing staff efficiency, productivity and communication across any retail enterprise.

SharePoint is a cost-effective, browser-based solution that incorporates document and content management, workflow, collaboration, enterprise search, portals, business forms and integration and business intelligence. It enables retailers to capture, store, find and share information in a familiar Microsoft environment.

Benefits

With SharePoint retail organisations can:

• Improve customer service processing calls and enquiry management
• Improve staff performance because they spend less time looking for information and more time acting on it
• Attain and maintain quality compliance by ensuring 'best practice' methods are followed and audited
• Increase collaboration between employees, customers, and supply chain partners
• Enable sharing of information and customer self-service by providing online access to catalogues and client-specific data

• Achieve substantial cost savings by reducing printing, mailing and archiving costs while also providing a disaster recovery solution for paper-based information
• Share internal information including staff handbooks and training material
• Unlock the knowledge in e-mail systems and network drives by allowing content search and archiving
• Achieve integration with structured business applications including Finance, HR, CRM, etc
• Have a central library and classification for all company information

MOSS 2007

• Features
• Benefits
• SharePoint Consultancy
• Who benefits from SharePoint?
• SharePoint support