Application support packages
SBS provides affordable, proactive and effective Application support packages that are designed to maximise technology investments and productivity. Our in-depth knowledge, professional expertise and advanced methodologies enable us to deliver superior support services that match clients’ needs and budgets.
As a prerequisite to our support provision, we recommend undertaking a comprehensive Technical Health Check. This will involve a comprehensive analysis of the technical aspects of your applications/systems, how they are used, hardware and software configuration, backup strategies and operations, disaster recovery and maintenance and support routines. At the end of this process we will provide recommendations on issues that may require attention. Please see the Technical Health Check section for more information.
We can provide competitively-priced BEST packages that deliver a ‘best endeavours response’ to meet a wide range of Application support needs, and REACT packages for customers who require guaranteed response via a Service Level Agreement (SLA) contract.